The Google Home app is causing an agonizing service glitch with Nest Hub Max owners. It repeatedly asks them to ‘Set up Nest Cam features’ on their device. Even if these features are already configured, this becomes a very disruptive experience. 

And those around that depend on the app to appropriately manage their smart home situation. This clutters the app interface and makes it unsmooth to use the Nest Hub Max.

The Annoying Repetitive Prompt

As an issue, notification appears persistently in the Google Home app. It prompts users to carry out the setup of Nest Cam features on the Nest Hub Max. 

When tapped on, the notification takes users through the setup steps. Again, after having gone through the setup successfully, the notification pops up shortly afterward and turns into a repetitive loop.

After users went to online forums and social media platform to express their annoyance with this recurring bug. But many say they get the notification multiple times per day.

Affected Devices and Scope of the Issue

This bug appears to be mainly affecting the Nest Hub Max. The Nest Hub Max integrates a Nest Cam to feature live viewing, person detection and activity zones, among others. The bug seems to involve only that setup process within the Google Home app for those functionalities.

Not yet known how far the problem has spread. However, as more and more Nest Hub Max users reported it, it probably affects a good number of the users. We've not had reports of this specific bug affecting other Nest devices.

Potential Causes of the Bug

The cause of this recurring prompt is not known exactly. 

Synchronization Issues 

It may be that the Nest Cam features on the Nest Hub Max were successfully set up. However, the Google Home app is suffering from an issue. It may result in the app repeatedly checking the status and falsely prompting for setup.

Google Home app glitch 

If the Google Home app is incompatible, it might be the reason for the notification loop.

Issues with the User’s Google Account 

Sometimes, the problem could be related to having problems with the user’s Google account. It may be with the linking of the Nest Hub Max to the Google Home app.

This bug appears to be present after installing both the latest Google Home app update and the latest Nest Hub Max firmware update.

Temporary Workarounds Reported by Users

Google has not yet actually come out and given its visitors a permanent fix for this issue. However, some users have posted workarounds that work at times, which may help.

Users have been reporting that the gap has been temporarily filled by force-closing and reopening the Google Home app.

Resetting the Google Home App using Clear Cache and Data: This more frontal approach would require users to sign in again to the app. For some users, rebooting the Nest Hub Max itself has been reported to solve the issue.

Setting up the Nest Cam Features One More Time: Some have noted that this must be done again. Even though the prompt appears repeatedly, to serves as a temporary fix for stopping the notifications.

Google's Response and Expected Fix

Google has not yet officially mentioned this particular bug nor provided some kind of comment on it. Nevertheless, considering the rising number of user reports, it is almost certain that the company is aware of the problem.

Most are hoping for a quick fix by updating the Google Home app. We advise affected users to keep their Google Home app up to date. They must have a fresh version in the Google Play Store. 

Conclusion

The ongoing ‘Set up Nest Cam features’ prompt within the Google Home app signifies an unwelcome halt for Nest Hub Max users. 

While temporary fixes offer limited relief, the community eagerly awaits an official update from Google. It aims to eliminate this annoyance and restore the seamless functionality expected from their smart home ecosystem.

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